Necessary Clothing
424 Broadway 3rd Fl
New York, NY 10013
tel. (646) 214-7887
Returns & Exchanges
RETURNS
DOMESTIC
We make it easy! NecessaryClothing.com accepts returns on full priced merchandise that has not been worn, altered or washed and with all original tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 20% re-stocking fee. Returns must be received within 14 business days from the date of the delivery. All accessories and bodysuits are non-refundable.
- All shipping charges are non-refundable.
- NecessaryClothing.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the 14 day return period. If you return an item that does not meet our requirements you will be contacted and the item will be returned to you. Necessary Clothing will not be responsible for the cost of the return shipping.
- Items received after 30 days will not be accepted
- You are able to exchange or receive store credit from all of our 5 locations in New York City within 14 days from the date of delivery. Please present your receipt at the time of the exchange. We do not offer refunds at the stores for any online purchases. For refund of online purchased merchandise, you must send by mail to the address provided below.
- Ship your return through an insured trackable carrier, as NecessaryClothing.com cannot be responsible for lost or damaged packages.
- Please include a copy of your receipt in the box indicating the item you wish to return.
- An email notification will be sent to you once your package has been received by NecessaryClothing.com.
- Refunds will be issued to the original form of payment within 5 business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from NecessaryClothing.com).
- During the holidays of Christmas and Hannukah, we offer 21 days for return/exchange policy. Happy Holidays!
- We do not accept returns for any in-store purchases.
- If you receive the wrong items or damaged items please contact customerservice within 48 hours of receiving your package.
INTERNATIONAL
- Returns must be received within 30 business days of delivery date.
Please send your return to:
Returns Department
Necessary Clothing Online
424 Broadway 3rd FL
New York, NY
10013
Shipping & Handling
We want you to look hot TODAY! Most orders ship the same day if placed before 5pm Monday-Friday. Orders placed on Saturday or Sunday will not be shipped until the following Monday. Customer service is available for any questions 9am-6pm Monday-Friday. We do not deliver on Saturdays.
Countries We Ship To
|
|
|
Taxes and Duties
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)